Contact us

We're here to help with any questions or concerns you may have about our services, account security, or responsible gambling assistance.

Our dedicated team is committed to providing the best possible support experience for all users.

Live Chat Support

Live chat support is available 24/7 in English. You can reach us through the live chat widget on our website.

• Available languages: English
• Operating hours: 24/7

We strive to respond within under five minutes during peak hours and aim to resolve your issue efficiently.

Email Support

You can also contact us via email. We'll get back to you within 24-48 hours, depending on the complexity of your inquiry.

• Available languages: English
• Operating hours: Mon-Fri, 9am-5pm AEST (Australian Eastern Standard Time)

Help Centre and FAQ

Before reaching out for support, we encourage you to visit our comprehensive help centre. The FAQs section should answer most questions regarding gameplay, account security, and responsible gambling assistance.

If you still require further guidance or have specific inquiries, please feel free to contact us via live chat or email.

Responsible Gambling Assistance

We take responsible gaming seriously and are committed to providing support for any concerns related to problem gaming. If you suspect someone has a problem with gaming addiction, we can assist by:

• Providing information about local support organizations
• Offering self-exclusion options to help manage your betting habits

Please get in touch with us if you need assistance or guidance on responsible gambling.

Technical Support and Troubleshooting

For any technical issues with our platform, such as login problems, game freezes, or account-related matters, please contact our dedicated technical support team through live chat or email. Our experienced staff will do their best to resolve the issue promptly.

In case you need to verify your identity or reset a forgotten password:

• We can provide guidance on our verification process
• If necessary, we'll help with resetting passwords

Multilingual Support and Preferred Contact Methods

While primarily English-speaking support is available, multilingual assistance may be extended during peak periods. Please indicate if your preferred language differs from English.

Support Workflow

When reaching out to us for any reason:

1. Choose the contact method most suitable for you.
2. We'll respond as quickly as possible based on your chosen channel and our availability.
3. Our goal is to resolve your issue efficiently, whether it's technical or related to account management or responsible gaming.

Please do not hesitate to contact us whenever needed – we're here to help.

Self-Service Help Options

We strive to provide comprehensive self-service options through:

• A user-friendly FAQ section in our help centre
• Live chat availability for immediate assistance

By utilizing these channels first, you'll likely find answers quickly and with minimal wait time.

Feel free to reach out if you need further guidance or prefer human interaction.